FAQ
Good questions, honest answers.
Everything pet parents usually ask before booking. Don't see yours? Just text or email.
Getting started
What is a meet & greet?
A free, no-pressure visit at your home before your first booking. Kimberly meets your pets, learns their routine, feeding and medication needs, and how you'd like keys handled.
How far ahead should I book?
New clients: at least 5 days ahead, and a free meet & greet comes first (for shorter notice, be ready to meet the next day). Existing clients: at least 48 hours ahead. A signed care agreement is required before any booking is confirmed.
Which areas do you serve?
Greenville and Travelers Rest, SC. Not sure if you're in range? Just ask.
During care
What happens during a visit?
Drop-in visits are 30 minutes of meals, fresh water, affection, play, and mental enrichment. With house sitting, Kimberly stays in your home: meals on your schedule, 30–60 minutes of play and exercise a day, potty breaks every 2–4 hours, daily litter cleaning, mail and plants tended, and a calm presence overnight.
Will you keep my pet’s routine?
Yes. Share what a typical day looks like (walks, play, feeding, treats, activities) and Kimberly will stay within that routine as closely as possible, so your pets feel at ease while you’re gone.
Can you care for anxious, senior, or high-energy pets?
Absolutely. Kimberly is educated in dog psychology and body language, uses positive reinforcement, and adapts to each pet, from nervous rescues and seniors who need lifting to puppies who need constant attention. See the care add-ons on the Services page.
What are house sitting check-in and check-out times?
Check-in is 2 PM or later and check-out is 11 AM or earlier. Early check-in or late check-out is available for $5 an hour.
Will I get updates while I’m away?
Yes! You’ll get daily photos and updates, so you never have to wonder.
Keys, safety & emergencies
How do you handle keys and home access?
Please provide a spare house key, even if you have a keypad or garage-door code. Key pick-up and drop-off are arranged at your meet & greet.
What if my pet gets sick or there’s an emergency?
You’ll share your vet’s details (with a card on file at your vet) and an emergency contact, so Kimberly can act quickly if something happens and you can’t be reached. During a stay you’ll also get an emergency number for urgent needs.
Payments & policies
What is your cancellation policy?
48+ hours’ notice: full refund. 24–48 hours’ notice: the 50% deposit is not returned. Under 24 hours or same day: the full booking amount is invoiced. See the full policies page for details.
How do payments work?
A 50% deposit holds your dates on the calendar, and the remaining balance is due at check-in. Venmo, Zelle, cash, or check are all welcome. Tips are always appreciated but never expected.
Leave a tip on Venmo (opens in a new tab)How quickly will you reply?
Between 8 AM and 8 PM, expect a reply within 30–60 minutes. Messages outside those hours are answered starting at 8 AM.
Still have a question?
Kimberly is happy to help. Text, call, or book a free meet & greet and ask in person.